Alrighty, we've listened to the various point made in the comments on the WSX 3 upgrade idea and come to a decision. We hope there weren't too many feathers ruffled over this. ;)
There were good points made for both sides of the issue. We're glad to see that many of you understand the problem facing us - that we want to continue to develop and maintain our products, but have a hard time doing so for free. You'll be glad to know that we also understand the problem facing you. Paying for every little thing gets quite old. We are users just like you, we didn't cheer during the infamous .Mac announcement at MacWorld either. ;)
Our plan was to charge a $5 upgrade fee for WSX 3. We hadn't worked out all the details of who would have to pay it and who wouldn't, but that is all moot now. We are scrapping the upgrade fee for WSX 3 entirely.
But, (you knew there would be a "but" right? ;) ) we will be officially changing our policy of "free upgrades for life". Some of you may have noticed that policy has been missing from recent products anyway.
Please don't read this to mean that we'll be charging for CoolNewProduct 1.0.0.1 two weeks after version 1. If and when we charge for a product upgrade, we will do so only after a significant period of time and/or very significant changes and additions to the product. (WSX 1.0 was released 18 Oct 2001 and has had seven releases since then)
Moral of the story today: We talk, you listen, you talk, we listen. Communication happens, we move on for the better of all hopefully. :)
Related:
- Hiya Kids, it's Theming Time! - Oct 06, 2009
- Mighty Mouse with Some Theme Sauce - Jun 02, 2009
- WindowShade X 4.3 - Apr 24, 2009
- Sound of the Underground - Apr 20, 2009
- Welcome back. - Apr 17, 2009
i'm glad to see that there isn't an upgrade fee. this mip stuff isn't really all that, and now i'll have a good bit of time to see if i want to pay the upgrade fee on this program whenever that comes (6 months, 1 year?). Anyway, in case these crazy guys change their mind once again, i'm keeping a copy of the 2.12 dmg around on my hd, which would prolly be a good idea for any of the products that release a preview, becuase you might get stuck with the new version.
Posted by: andrew on June 19, 2003 12:52 PM5 bucks is nothing for an decent upgrade. I just downloaded WSX 3 preview and it's pretty sweet. I only have one suggestion for it.
When you click on a minimize icon it should bring that window to the front. I ussually have a ton of windows so when I click on the icon it gets lost again. (I minimized it to keep track of it) So it requires an additional click on the dock to bring it forward.
Nice Products!
Chris Cowan
Posted by: Chris Cowan on June 19, 2003 1:00 PMI just want to say that Unsanity is one of the most honourable companies I've encountered. I, too, understand the need to generate income, but I think you have balanced the issues admirably in this case. I wish more people and companies acted with this kind if integrity.
Cheers,
Jolin
I'm glad you've made this decision, and I think it's totally cool that you've asked the people here, let them comment and then actually listened to what they said. In return, I've put Silk on the top of my "buy if you have a spare 10$ at the end of the month" -list ;-)
Posted by: LKM on June 19, 2003 2:09 PMHow about setting up an optional upgrade fee? :P
I know it sounds stupid, but I think that WSX 3 is a pretty signifigant update, and I wouldn't mind showing my appreciation with a few bucks.
Maybe I'll just buy another license.
Posted by: on June 19, 2003 2:19 PMThe MIP stuff needs work, how about when I mouse over it theres an option for it to go into full size? And I think there should be options for animation speed... And there needs to be a contextual menu to close it...
As for the post itself, I think free upgrades for life was a defining thing for Unsanity. And when can I buy CoolNewProduct? It sounds new and cool.
Posted by: Joe on June 19, 2003 2:22 PMOnce again, Unsanity has come through. You have recognized what a company should do, and despite it costing you a few bucks, you did it. This shows nobility among the company, which is why so many of us have supported you from day one. Maintaining integrity makes you a stand-out company, and we will all continue to support you because of your extraordinary products and high character.
- Matt
Posted by: Matt Martinez on June 19, 2003 4:51 PMi think we should have to pay for this. i mean, come on. it cost 7 dollars the first time around, which is much less that the app is worth and this is a significant update. i would definitely be willing to shell out a few more buck to support the company and the software. and MIP IS all that.
Posted by: D.Gall on June 19, 2003 5:59 PMI have no problem with Unsanity charging an upgrade fee. :)
Posted by: Terri on June 19, 2003 8:48 PMIt's certainly worth a 3-5$ for the upgrade, but Unsanity did tote 'free updates for life', so uh, it would be pretty wrong for them to start charging upgrades.
They might now learn how much people are affected by the promise of 'free updates' (In my experience people value this a lot, but YMMV).
Seriously, though, I don't want the unsanity people thinking about this. I don't want them focused on upgrade fees. I want them thinking about how to make more cool haxies, and they aren't doing that when they are worrying about money.
Posted by: Steven Canfield on June 19, 2003 9:32 PMHey, Apple's charging everyone $100 a year on upgrades alone. Unsanity's charging $5 every three years or so.
I mean, you'd have to own 60 licenses to keep up with the Mac OS here. I know that these haxies are addictive as anything, but come on!
Anyway, I just downloaded WSX3ppr 5 minutes ago, and I'm already in love! Four feature requests:
1. "Minimize on application launch". I have iChat load at login, and I like to keep the windows partially transparent. Wouldn't it be cool to save myself a couple of thumb-clicks every time I login (I have one of them newfangled Logitech mouses with the neato thumb buttons [assigned to "double-click"])....
2. Remember to where the last window was MIP-ed per application. I might even go so far as to suggest a feature like "smart MIP-ing". I.E., you can have WSX auto-line up MIP-ed windows along an edge of the screen. So I could have all my Finder windows lined up along the right edge of my screen (you know....like pop-up folders....)
3. Have MIP windows "expand" on mouseover from a specified corner or else a corner determined by where the MIP icon is in releation to the edge of the screen (i.e., if a window is by the right edge, have it expand from the topright corner).
4. This one may be a stretch, but here goes (pardon any pun that I may have just made): Clicking on the zoom button should un-transparent-ize a window. So when iTunes is sitting all happy and see-through on the bottom of my screen and I click on the zoom button, it should not only get really big and display my playlists, but should also become opaque again, etc., etc.
Anyway, WSX is an excellent haxie, one that I would not mind paying $5 to upgrade (did I mention I'm a college student? $5 is a LOT of money ^_^).
Posted by: Inspired on June 19, 2003 10:13 PMWell here are my 2 cents. I think any company is crazy (unsane :-) to promise free upgrades for life. But consifering unsanity did, they should stick to that promise for those that paid alreadty based on that promise. THat said, I do not think it would be wrong for them to change that policy going forward for new purchases. So if they like, in my eyes they are free to charge a new amount ($7 to $10 to $20 whatever) or start implementing upgrade fees for all new purchases after they announce they are going to do so while still honoring the free upgrades they promised to existing customers.
Personally, I am more that happy to throw them an additional $5 they were considering for the upgrade, to help support the continued development and would welcome a way to volintarily send it to them (Do you guys have a PalPal address prehaps?)
Keep up the great work and thank you for making the best shareware in avaialble!
hey inspired, you may want to rethink that comment about apple charging $100 every year for upgrades. Last time I looked OS X beta was free, Apple charged $100 or so for the release, 10.1 was free but had to of cost Apple a ton of money since they created the upgrade CDs, and 10.2 was $130. This over 3 or more years. And don't forget the iLife apps and the 80 Meg upgrades. You think that bandwidth is free for millions of people?
not sure why people are throwing around words like honourable and noble. sounds a bit pretentious and over-the-top if you ask me. and a bit silly.
I think unsanity should continue to honor their no upgrade fees for the people who purchased the products when such promises were made. that would be the "honourable" thing to do.
and unsanity while your products are great, don't complain about free upgrades. How many people bought your products with that as a huge selling point? you made that promise to generate business and it did. And now that you are wanting more profits you want to change it?
don't get me wrong. I realize that you need profits to stay in business. but you made such a promise to generate sales and word of mouth recommendations.
you should keep your word to the people whom you made the promise.
Posted by: David on June 19, 2003 11:23 PMhmm - okay, so no upgrade fee. I'm grateful, but I do think some of these folks are making far too much fuss about just a few bucks.. oh well :-)
Anyhow - if you're not gonna charge me for WSX 3, I guess I better give you some money for something else then - ya gotta eat....
/me goes to register Silk 2.0 on general principle. ;)
Posted by: tersono on June 20, 2003 4:58 AMA change in policy you say... hmm...
Does that mean we can only expect new products to have upgrade fees, or might we encounter such also for existing products? Say an upgrade to FruitMenu. I would recon those are still covered by the old license, or am I wrong?
Posted by: Andreas Tellefsen on June 20, 2003 6:57 AMWell its good to hear that Unsanity are going to be good to their word for at least 1 more update. I was poised to install this update but decided against it when i read that it was going to be a paid update. I felt that when a company makes a commitment to "freee updates for life" then it "should" honor that commitment or not make that commitment in the first place. I mean it would truly be and look ridiculous if there was a class action over over a US$10 piece of softweare! It just goes to show be careful what you commit to when you say "for life" as life is an ever extending concept in the so called "digital age"
Posted by: sven knut on June 20, 2003 8:52 AMA feature that I'd like would be a one-click and drag operation mode. When the mouse button is pressed down on the minimize widget, the window could minimixe instantly to it's minimized state, but located under the mouse pointer, so that it can be dragged and positioned, all in one click.
Posted by: jim bm on June 20, 2003 2:58 PMSo how about coming out with new haxies to pump up the revenue? You guys are so incredibly talented that I'm sure you'll find a way to make OS X even more of a pleasure to work in; the WSX 3.0 is brilliant. Maybe Apple will buy it off you and incorporate it in a future release; just don't let them trade you the code patents for stock (well, at least not yet). One haxie I would love to see is turning Safari's interface and functionality on its ear. Like a button that would hide images while you surf and turn them back on (great for road warriors on dialups). I can think of a dozen other hacks for Safari that would be most welcome. Anyways, you guys keep doing what you do and I'll keep giving you my money. ;)
Posted by: Janus Mark on June 20, 2003 6:50 PMI don't thnk I've seen this implemented yet, but how about the ability to close a window while it's minimized? More specifically in the dock. It's quite bothersome to have to maximize a window just to close it.
I'm about to check out WSX3 and the OBG MIP. Are you guys worried that Apple is bringing back Labels? I could see them bringing back a couple more haxie-killers. WindowShade makes a return perhaps?
Has Unsanity ever received calls from Apple requesting the purchase of Unsanity's cool hacks?
To the point of upgrade fees. Honestly the "upgrade free for life" thing was more of an afterthought for me. That wasn't the selling point for me; the productive functionality of the haxie was my reason.
Posted by: kcjones76 on June 23, 2003 11:14 AMHi Brian,
You know I have become a staunch supporter of Unsanity based upon Unsanity's collaboration of Software Developers and the fact that Unsanity represents--to me--that which Apple has long since lost in the mid to late eighties which is the fun that being around Apple related products and people truly garners. Based upon these factors please include a means of allowing those who understand business, and what it means to remain in business, the option to pay for what really should be a fee based upgrade--not an update, but the upgrade that WSX represents. Unsanity has now got its stride and its software has grown significantly in usefulness and purpose, along with keeping its downright fun factor. The dilemma in today's society is that when good people do as Unsanity has done, starting with a "free for life" policy that can be attributed to Unsanity's business experience at the time it was stated, but is now faced with real-world conditions, people will tread all over Unsanity in some inane concept of entitlement. Rubbish, people literally don't eat the same meal twice or three times; you purchase a vehicle and incur the expendable costs, unless it sits in your garage and remains parked and then you still need insurance. I am astounded that people are even contesting the rightful and necessary WSX upgrade fee. Send me the bill...I'll be happy to pay for my upgrade.
Geez...I arrive back from vacation to reality--reality bites. No whiners! Life's too short!
Posted by: CREB on June 24, 2003 7:36 PMKeep comments on topic. If a comment is unrelated to this post, it may be removed or moderated.
